ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

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ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of workin...

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