Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book/CD Package

Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book/CD Package

Bokus

This book Implementing Metrics for IT Service Management? provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. ...

741.00 kr